Refund policy

Thank you for shopping with us! We strive to provide high-quality products and excellent customer service. Please review our policy below-regarding returns and refunds:

  1. No Returns Accepted: We do not accept returns for any products purchased from our store. All sales are final, and we are unable to process returns once the product has been delivered.

  2. Damaged Products: If you receive a damaged or defective product, please contact our customer service team immediately. You must notify us within 5 days of receiving the product with clear photos of the damage. We will verify the issue and provide a refund for the damaged item.

  3. Refund Process: Once your damaged product claim is approved, a refund will be processed to your original payment method within 5-7 business days.

  4. Eligibility for Refund:

    • The product must be in its original condition and packaging, except for the damage caused during shipping.

  5. How to Contact Us: If you need to report a damaged product or have any questions, please reach out to our customer support team at [support@veradivina.com].

We appreciate your understanding and cooperation. Your satisfaction is important to us, and we are committed to resolving any issues related to damaged products promptly.